Welcome to iMobile, Malaysia’s dedicated marketplace for buying and selling mobile phones. To ensure a safe, transparent, and reliable environment for all users, we have established the following rules and regulations. By using our platform, you agree to follow these guidelines.
1. General Usage Rules
- All users must provide accurate information during registration.
- Users must comply with Malaysian laws and the terms stated on this platform.
- iMobile reserves the right to update rules at any time to maintain platform safety.
2. Rules for Sellers
2.1 Accurate and Honest Listings
Sellers must:
- Use real photos of the actual device
- Provide complete and truthful descriptions
- Clearly state phone condition (new, recond, used)
- Disclose issues (battery health, screen damage, repairs, etc.)
2.2 Prohibited Items
Sellers are NOT allowed to list:
- Stolen or lost phones
- Blacklisted, iCloud-locked, or FRP-locked devices
- Fake, cloned, or counterfeit phones
- Devices obtained illegally
- Phones with manipulated or fake specifications
2.3 Pricing Policy
- Prices must be clearly stated
- No misleading pricing practices
- No hidden charges unless stated in the listing
2.4 Communication with Buyers
- Respond professionally and promptly
- No harassment, abusive language, or spam
- No requests for off-platform payments that seem suspicious
3. Rules for Buyers
3.1 Due Diligence
Buyers are responsible for:
- Checking product condition before purchase
- Verifying IMEI, activation lock status, and device authenticity
- Meeting sellers in safe, public locations
- Asking questions to clarify listing details
3.2 Payment Safety
- Avoid suspicious payment requests
- Do not share sensitive banking information
- Be cautious with large online transfers
3.3 Proper Conduct
- Communicate respectfully
- No harassment or fraud
- Do not make false claims or fake inquiries
4. Prohibited Activities on iMobile
Users must NOT:
- Create fake accounts
- Impersonate others
- Post misleading or false information
- Use bots, scripts, or automated tools
- Engage in fraudulent transactions
- Spread harmful or illegal content
- Abuse, threaten, or harass other users
Violations may result in suspension or permanent account removal.
5. Safety and Verification Rules
To ensure safer transactions, iMobile may:
- Verify seller identity
- Request additional documentation
- Remove suspicious listings
- Conduct random listing checks
- Block users involved in scams or fraud
We may also cooperate with Malaysian authorities when necessary.
6. Content and Photo Guidelines
Users must NOT upload:
- Images that do not belong to them
- Stock photos posing as the real item
- Graphic, inappropriate, or offensive content
- Photos containing personal information of others
All listing photos must clearly show the actual device.
7. Communication Rules
When using chat, call, or WhatsApp features, users must:
- Communicate professionally
- Avoid spam, advertising, or unrelated messaging
- Not request or share inappropriate content
- Use respectful language at all times
8. Enforcement Actions
Depending on the severity of violations, iMobile may:
- Issue warnings
- Remove listings
- Restrict accounts
- Suspend accounts
- Permanently ban users
- Provide information to relevant authorities
Our goal is to protect the iMobile community from harm and fraud.
9. Limitation of Liability
iMobile serves as a listing and communication platform.
We are not responsible for:
- Phone authenticity
- Condition of items
- Payment disputes
- Delivery issues
- Damages arising from transactions
Users are responsible for ensuring safe meetups and secure payments.
10. Consent and Agreement
By using iMobile, you acknowledge that you:
- Have read and understand these Rules and Regulations
- Agree to follow all guidelines set by iMobile
- Accept that violations may result in penalties